Once System Restore was initiated, the screen froze, the screen dimmed and then locked up. After many, many attempts I was able to get to System Restore when a Dell Support Assist window appeared. I did manage to get to Recovery in Windows, but when I chose to reset Windows everything froze and I was then presented with a black screen. I have to do a hard shutdown every time I attempt something as it never gets past the black screen or it freezes and then goes black again. I've had a black screen and freezes ever since. I then installed the Creator's Update and restarted my laptop as instructed. Office was working as it should, just as it does on three of my other computers. No other software was installed, including browser software. After all the updates were done, but NOT INCLUDING the Creator's Update because it hadn't been offered yet, I installed Office 365 Home. It took many hours for Windows to update to the current date since the laptop has been sitting in a box, unused, for fifteen months. I didn't take the Buffalo drive out of the box until yesterday, trying to get my laptop to boot by using A Windows 10 Rescue Disc, a Windows 10 ISO DVD and an Ultimate Boot DVD so I have no prior experience with it. I assume that's correct and I'm assuming that I don't have to install the software that came with it (to enable the watching of Blu-ray movies) for the DVD function to work but I really don't know. I was assured by Dell that this Buffalo Blu-ray burner would also play DVDs. It came with Windows 10 Pro 圆4 and a Buffalo Blu-ray Burner since the laptop has no internal optical drive. I bought a new Dell last year but just took it out of the box two days ago to use.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |